The organizations we build for have a lot in common: small teams, a great deal of trust placed in them by the people they serve, and files those people would not want in a stranger’s data center. Every one of them has a use for a model, and almost none of them can responsibly paste their real work into one. What follows is what changes when the model is in the building, written against work we already know.
1
Family Navigator: the caseload that can finally be asked a question
The navigators at Vimenti, PSI’s integrated family services center, carry families through benefits, housing, schooling and work, and the record of each family is the most sensitive thing in the office. Today a navigator who wants to know which of my families has a recertification due before October, and which of those also lost hours last month has to know it already, or build a spreadsheet. With the model reading the case files on a machine in Vimenti’s own office, she can type that in Spanish on a Tuesday and read the list. The follow-up letter, in the register the family expects, is the next thing she asks for. The files never leave the office, and the navigator never opens a browser tab to a vendor.
case files stay in the building
2
The benefit-cliff calculator, explained to the family it applies to
The Calculadora de Beneficios, built with the Instituto del Desarrollo de la Juventud and PSI, computes what a raise costs a family in lost assistance. The arithmetic is the easy part. The hard part is explaining, to a specific mother with a specific job offer, what the number means and what her options are, in plain Puerto Rican Spanish, without a caseworker in the room. A local model that has read the rules and her own figures can do that explanation, and can draft the testimony a policy analyst needs for a hearing next week from a hundred real cases, none of which had to be anonymised first.
real cases, not de-identified ones
3
Fundación Rimas: reading applications from minors without a vendor in the loop
La Academia’s participation platform collects applications, mentor notes and progress records about young people, and we have written before about what it means to have minors in a dataset. A model that helps staff triage applications, summarise a mentor’s notes before a check-in, or spot a participant who has gone quiet is useful. Sending a fifteen-year-old’s essay to a cloud vendor to get that help is a decision a board should have to make out loud. On a machine in the foundation’s office nobody has to make it.
nobody’s child in anyone’s training set
4
La Voz del Centro: asking a question across a thousand hours of voices
The archive holds decades of interviews with people who agreed to be recorded for a purpose. Transcribing them, tagging them and making them searchable is already work we do, and the processing stack is described on that page by what it does rather than who sells it. A model on the archive’s own machine takes the next step: find every time anyone describes the 1985 landslide, in their own words, or what did the interviewees born before 1940 say about the sugar mills, answered from the transcripts with citations back to the minute. The voices never go to a transcription vendor, which is what the interviewees were promised.
the voices stay with the archive
5
Archivo Negro: cataloguing family memory without exporting it
Families hand El Archivo Vivo photographs, letters and stories, and the curators contextualise and safeguard them. The bottleneck is description: every item needs a caption, a date estimate, names, places, a link to the collection it belongs in. A vision-capable local model can draft that description from the scan and the note the family sent, for a curator to correct, at the pace the submissions arrive. The family’s photograph of their grandmother is never uploaded to a company that will keep a copy, and the archive can put that in writing.
the grandmother’s photo stays in Puerto Rico
6
PSI’s front door: the grant report that writes its first draft from the data
A platform for social impact runs on reporting: to funders, to boards, to the public. The numbers live in the platform’s own database; the narrative is written by a tired person on a deadline. A local model with a read-only connection to that database can draft the quarterly narrative from the numbers themselves, flag where this quarter contradicts last, and produce the Spanish and English versions together. Donor records, participant identities and financials never leave the organization’s own machine to do it.
donor data never crosses the internet
↳ and the organizations we have not met yet, where the argument is even shorter:
Anyone whose data is someone else’s secret.
A legal-aid clinic. Privilege does not survive a paste into a consumer chatbot, and the bar does not care that the training setting was off. A model that is not connected to the internet can still summarise intakes, review documents and draft motions.
A community health center. Running locally does not make anyone HIPAA compliant. What it does is remove one business associate, and in practice that is often the one nobody had a signed agreement with. Visit notes get summarised, prior-auth letters get drafted, and Spanish patient instructions get written at a sixth-grade reading level, all of it inside the clinic.
A cooperativa or a credit union. Member financial records, loan files and collections notes. The model reads the file and drafts the letter, and the compliance officer can point at the machine it ran on.
A school. Student records, IEPs, behaviour notes and the endless parent communication, drafted in both languages. Because the child’s file never leaves the principal’s office, there is no consent form to send home about it.
A newsroom. Source material, unpublished drafts, leaked documents. The model that helps you read a thousand pages of a public-records dump should not be run by a company that can be subpoenaed for the prompt.
A small manufacturer, a design office, an accounting firm in March. Contracts, drawings, client books. The pattern is the same every time: the work is valuable because it is confidential, and confidential things should not be typed into someone else’s computer.